Warranty & After-Sales Policy
At VIHOPHA CORP, we understand that power systems are critical to the stability and safety of your operations. With a management system certified to ISO 9001:2015, we provide a transparent warranty policy, affirming our technical responsibility throughout the project lifecycle.
01.
Standard Warranty Periods
VIHOPHA applies flexible warranty terms based on product types and project specifications:
| Product / Service Categories | Duration | Remarks |
|---|---|---|
| New Generators (Cummins, Volvo, Perkins…) | 24 Months / 2000h | Whichever comes first |
| Industrial Switchgear (MSB, ATS, MCC) | 12 – 24 Months | Per specific contract |
| Pre-owned Generators (Certified) | 06 Months / 500h | Lifetime technical support |
| Repair Services & Spare Parts | 03 – 06 Months | 100% Genuine components |
02.
Eligibility for Free Warranty
Products are eligible for free warranty service if the following technical conditions are met:
Valid warranty period as stated on the handover report or invoice.
Serial numbers match our internal system records.
Technical defects caused by the manufacturer or installation process.
Equipment operated and maintained according to VIHOPHA’s technical guidelines.
03.
Warranty Exclusions
For transparency, VIHOPHA reserves the right to decline free warranty in the following cases:
Natural Wear & Tear: Consumables such as filters, lubricants, belts, coolant, batteries, etc.
Improper Operation: Overloading, failure to follow manuals, or use of substandard fuel/lubricants.
External Factors: Natural disasters, fire, flooding, rodent damage, or mechanical impact/accidents.
Unauthorized Access: Broken seals or modification of PLC/Control systems by unauthorized third parties.
AFTER-SALES SUPPORT:
Even for cases outside of warranty coverage, VIHOPHA remains committed to supporting our clients with professional repair services at preferential rates for parts and labor.
04.
Service Level Agreement (SLA)
Backed by a lead engineering team with 15–20 years of experience, VIHOPHA commits to:
24/7
Incident Reporting
via Hotline
via Hotline
04 – 08H
On-site Response
(HCMC & Vicinity)
(HCMC & Vicinity)
BACKUP
Replacement units for
long-term repairs
long-term repairs
6,000 sqm
Cu Chi Workshop
Facility Scale
Facility Scale
05.
Warranty Claim Process
Upon detecting an issue, please follow these 4 steps:
Step 1: Isolate power, stop the machine, and contact Technical Hotline: 0901 970 598.
Step 2: Provide machine model and fault code details displayed on the control panel.
Step 3: Receive remote troubleshooting guidance or confirm an on-site inspection schedule.
Step 4: Completion of repairs and signing the post-warranty acceptance report.
