TECHNICAL SUPPORT
Partnering throughout the power system lifecycle
VIHOPHA does more than just supply equipment. We take the highest responsibility for the stable, safe, and continuous operation of your energy systems. With a team of field-experienced engineers, Viet Hoa Phat is always ready to support customers from Consultation – Installation – Operation – Maintenance to 24/7 On-site Emergency Troubleshooting.
Generator Technical Support
Expertise Scope:
- Prime / Standby power rating assessment based on actual site load.
- Setup and configuration of specialized controllers (Deepsea, Datakom, Smartgen…).
- ATS system inspection and multi-unit Synchronization solutions.
- Troubleshooting: Startup failure, overload, overheating, voltage drop.
- In-depth periodic maintenance based on operating hours.
- Provision of 100% genuine spare parts and components.
Industrial Switchboard Technical Support
Technical Support Scope:
- Inspecting protection functions and switching capacity of ACB / MCCB / MCB.
- Calibrating digital protection relays and configuring earth-fault settings.
- On-site measurement of voltage, current, and Power Factor (Cosφ).
- Troubleshooting phase loss, voltage drop, or overload causing power disruption.
- Programming PLC control systems and remote monitoring via SCADA.
- Consultancy for upgrading, retrofitting, and optimizing existing power systems.
Transformer Substation Technical Support
In-depth technical support for transformer systems in factories, buildings, residential areas, and resorts... ensuring operation strictly follows Electricity Utility standards.
Core Support Services:
- Initial energization inspection and insulation resistance testing.
- Periodic technical parameter testing prior to final acceptance and handover.
- Inspection and rectification of earthing systems to ensure lightning protection safety.
- Troubleshooting medium voltage issues, oil leaks, or abnormal transformer noise.
- Professional liaison and documentation support with Electricity Utility authorities.
- Maintenance of medium voltage RMU systems and line protection devices.
Warranty – Maintenance – After-sales
In accordance with our Corporate Capacity Profile, VIHOPHA is committed to partnering with customers through professional and dedicated after-sales services.
- Warranty: Minimum 24-month warranty period for the entire system.
- Components: Spare parts are always in stock for immediate replacement.
- Documentation: Full handover of acceptance records and operating procedures.
- Lifetime: Technical support throughout the entire operational lifecycle of the equipment.
Proposed Periodic Maintenance Packages:
Operating parameter measurement, industrial cleaning, and early detection of potential risks.
Load testing, control system checks, battery charging, lubrication, and connection point inspections.
Comprehensive servicing and periodic replacement of consumables according to manufacturer standards.
* We offer long-term maintenance contracts for factories, hospitals, and commercial buildings with optimized costs.
